FAQ

The Good Works is created for healthcare professionals of every role and every calling. Our scrub caps are not just for nurses. They are for healthcare professionals who want to bring individuality, confidence, personality, and meaning to every shift.

The Good Works is where luxury meets individuality. The Good Works combines thoughtful craftsmanship with exclusive, original designs created to stand out. These are not designs you will find anywhere else. Each design is created specifically for The Good Works to bring personality, confidence, and meaning to something you wear shift after shift.

Yes. Our designs are original to The Good Works and created specifically for our brand. You will not find these exact designs offered by another scrub cap brand.

Yes. Our scrub caps are handmade with attention to detail, combining our original designs with the comfort and functionality needed for everyday wear.

Absolutely. The Good Works is created for healthcare professionals regardless of gender. If you love the design, it is for you.

The Good Works currently offers an adjustable tie-back scrub cap. Additional styles may be introduced as we grow, but our current collection is exclusively available in our tie-back style.

Our tie-back design features an adjustable closure that allows you to customize the fit for comfortable, secure wear throughout your shift. Our caps are designed to accommodate a variety of hair types and lengths.

Yes. Our scrub caps feature a satin-lined interior designed to help reduce friction and protect your hair during wear.

Our scrub caps feature lightweight, breathable fabric, a satin-lined interior, an adjustable tie-back closure, and a soft, comfortable fit designed to stay secure throughout your shift.

Because each scrub cap is handmade from patterned fabric, the placement of individual design elements may vary slightly from cap to cap. The overall design will remain the same, but slight variations in print placement make each cap uniquely yours.

To help preserve the quality, fit, and design of your scrub cap:

Hand wash gently in cold water
Do not bleach
Do not wring or twist
Reshape and air dry
Do not tumble dry
If needed, iron on low heat and avoid direct heat on the satin lining

Good news: Shipping is on us. Standard shipping is complimentary with your order.

Orders are processed and shipped within 1 to 3 business days after your order is placed.

The day your order is placed does not count as the first business day. Processing begins on the next available business day.

Business days are Monday through Friday. Weekends and U.S. holidays are not considered business days. Orders placed on weekends or holidays will begin processing on the next available business day.

No. The 1 to 3 business day timeframe refers to order processing and does not include the carrier’s shipping and delivery time.

Delivery times may vary depending on the shipping method selected, destination, carrier delays, weather, or other circumstances outside of The Good Works’ control

Yes. Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can follow your package’s progress.

No. Any delivery dates provided at checkout are estimates and are not guaranteed. Carrier delays, weather, destination, and other circumstances outside of The Good Works’ control may affect delivery.

Once your order has shipped, your tracking information will provide the most current updates regarding your package.

For additional information about the estimated delivery date or location of your package, we recommend contacting the shipping carrier directly using the tracking information provided in your shipping confirmation email.

Please contact The Good Works as soon as possible if you notice an error in your shipping address.

Because orders begin processing quickly, we cannot guarantee that an address can be changed once an order has been placed. Once your package has shipped, The Good Works cannot change or redirect the delivery address.

Customers are responsible for reviewing their shipping information carefully before completing checkout.

Occasionally, a carrier may mark a package as delivered before it physically arrives. If your tracking shows “Delivered” but you cannot locate your package, please allow 1 to 2 business days and check around your delivery location, with members of your household or neighbors, and with your building’s front desk or mailroom, if applicable.

If your package still cannot be located, please contact the shipping carrier directly using your tracking information and reach out to The Good Works so we can assist with any available next steps.

Once a package has been confirmed as delivered to the address provided at checkout, The Good Works cannot guarantee a replacement or refund for packages that are lost, stolen, or otherwise unable to be located after delivery. Any resolution will be determined on a case-by-case basis after the available tracking and delivery information has been reviewed.

Due to the handmade nature of our products and the hygienic nature of headwear, all sales are final.

We do not accept returns or exchanges for changes of mind, incorrect selections, fit preferences, or simply deciding that an item is no longer wanted.

For sanitation and hygiene purposes, scrub caps cannot be returned or exchanged once they have been shipped or worn.

No. Orders cannot be canceled once they have been placed.

Please review your order carefully, including your selected product, style, and shipping information, before completing your purchase.

Please contact The Good Works within 3 calendar days of delivery so we can review the issue and determine the appropriate resolution.

The 3-calendar-day reporting window begins on the delivery date recorded by the shipping carrier. Weekends and holidays are included in this timeframe.

To help us assist you, please include your order number and clear photos of the item and any damage or incorrect item received.

Please do not wash, alter, or wear the item before contacting us, as this may affect our ability to resolve the issue.

If your order is approved for a replacement, we will provide instructions for the next steps. Replacement availability is subject to the availability of the original item or a comparable option.

The Good Works is not responsible for damage caused by improper care, normal wear and tear, misuse, or failure to follow the care instructions provided.

Not necessarily. Some designs may return, while others may be retired to make room for something new.

If there is a design you love, we recommend purchasing it while it is available.

Unless a preorder is specifically announced, sold-out designs are not available for preorder.

Join our email list to be among the first to hear about restocks, new releases, and what is coming next from The Good Works.I

Interested in The Good Works for your healthcare team, nursing cohort, office, or organization? We would love to hear from you.

Contact us with what you have in mind, and we will let you know what may be available. Inquiries do not guarantee availability or special pricing.

We are happy to help with questions about our products or an existing order.

Please contact us through the Contact page on our website. If you are reaching out regarding an existing order, please include your order number so we can assist you more efficiently.

FAQ

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