Return & Exchanges
Due to the handmade nature of our products and the hygienic nature of headwear, all sales are final. We do not accept returns or exchanges for changes of mind, incorrect selections, fit preferences, or simply deciding that the item is no longer wanted.
Orders cannot be canceled once they have been placed. Please review your order carefully, including your selected product, style, and shipping information, before completing your purchase.
For sanitation and hygiene purposes, scrub caps cannot be returned or exchanged once they have been shipped or worn.
If your order arrives damaged, defective, or incorrect, please contact us within 3 calendar days of delivery so we can review the issue and determine the appropriate resolution.
The 3-calendar-day reporting window begins on the delivery date recorded by the shipping carrier. The delivery date shown in the carrier’s tracking information will be used to determine whether your request falls within the eligible timeframe. Weekends and holidays are included in this timeframe.
To help us assist you, please include your order number and clear photos of the item and any damage or incorrect item received. Please do not wash, alter, or wear the item before contacting us, as this may affect our ability to resolve the issue.
If your order is approved for a replacement, we will provide instructions for the next steps. Replacement availability is subject to the availability of the original item or a comparable option.
The Good Works is not responsible for damage caused by improper care, normal wear and tear, misuse, or failure to follow the care instructions provided.
Shipping
Orders are processed and shipped within 1–3 business days after your order is placed.
Please note: The day your order is placed does not count as the first business day. Processing begins on the next available business day.
Business days are Monday through Friday.Weekends and U.S. holidays are not considered business days and are not included in the processing timeframe. Orders placed on weekends or holidays will begin processing on the next available business day.
Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can follow your package’s progress.
Please note that the 1–3 business day timeframe refers to order processing and does not include the carrier’s shipping transit/delivery time. Delivery times may vary depending on the shipping method selected, the destination, carrier delays, weather, or other circumstances outside of The Good Works’ control. Any delivery dates provided at checkout are estimates and are not guaranteed.
Once your order has been shipped, The Good Works is unable to provide additional information regarding the estimated delivery timeframe or the status of your package beyond the tracking information provided.
For the most current updates regarding your delivery, we recommend contacting the shipping carrier directly using the tracking information provided in your shipping confirmation email. The carrier may be able to provide additional information regarding the estimated delivery date or the location of your package.
Chargeback & Payment Disputes
If you have an issue with your order, please contact The Good Works directly before initiating a chargeback or payment dispute with your bank or payment provider. We are committed to reviewing order concerns and working to resolve eligible issues in accordance with our Store Policies.
If a chargeback or payment dispute is initiated, The Good Works may provide the payment processor or financial institution with relevant documentation, including order details, payment records, customer communications, shipping confirmation, tracking information, delivery confirmation, and applicable store policies, as permitted by law.
Chargebacks or payment disputes that are determined to be invalid, unauthorized, or fraudulent may be contested with the applicable payment processor or financial institution. Where appropriate, The Good Works reserves the right to pursue any remedies available under applicable law.
Initiating a chargeback does not automatically qualify an order for a refund. Each dispute will be reviewed based on the circumstances of the order and the applicable policies.
For questions or concerns regarding an order, please contact us before initiating a payment dispute.